We have put together some commonly asked questions to give you more information about Regional Pathology Services.
If you have a question that you can't find the answer to, please use the contact us page.
Do you have an after-hours pager?
Yes-Pager # 402-888-2086.
What address do I ship samples too?
Our Shipping Address is:
UNMC Shipping & Receiving Dock
Regional Pathology Services UT3314
University of Nebraska Medical Center
601 Saddle Creek Road
Omaha NE 68198-1180
How do I order Lab Supplies?
Lab supplies can be ordered by visiting www.reglab.org and clicking on Order Lab Supplies. If you need assistance please call client services at 402-559-6420 or 800-334-0459.
What happens when I am having problems getting results through my interface with RPS?
Our interface support team can be contacted by sending an email to: RPSInterfaceSupport@unmc.edu
How do I pay my bill?
Client and patient payments can be made here (insert hyperlink to new billing page).
By contacting our billing support team:
Phone: 402-559-9480 | 877-560-0009
Fax: 402-559-8359
Email: rpsbillingsupport@unmc.edu
How do I find specimen collection requirements?
All test requirements can be found in our test directory: https://www.testmenu.com/nebraska
Where can I send my patient to have a specimen drawn?
We have six patient draw sites in OMaha, Bellevue and Lincoln:
Click here to find a draw site
How do I setup a new account with Regional Pathology Services?
Contact client services at 402-559-6420 or email rpssupport@unmc.edu
How do I request patient results?
It is best for patients to reach out to their provider directly to obtain test results. Providers are able to answer any questions they might have. If you would like a personal copy of results please follow the directions on this form: Request Patient Results
How do I find your certification and accreditations?
Can be found on our website under client services, certifications and accreditations
How do I schedule a courier pick up?
Contact client services at 402-559-6420 | 800-334-0459
Who do I contact if I have a billing question?
By contacting our billing support team:
Phone: 402-559-9480 | 877-560-0009
Fax: 402-559-8359
Email: rpsbillingsupport@unmc.edu
Can I pay my invoice with a credit card?
Yes-We accept credit card and check for patient and client invoices
Do you accept ACH payments for client invoices?
We cannot accept ACH payments at this time
How do I find my Nebraska Public Health Laboratory (NPHL) test results?
If don’t find your results in NuLirt then contact client services 402-559-2440
Do I need an account in order to send specimens to Regional Pathology Services?
Yes-contact an account manager at rpssupport@unmc.edu to an account created
Do you accept international consults?
Yes- Contact one of our account managers by emailing rpssupport@unmc.edu
